1. Introduction

Welcome to T.A. Sports Therapy. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

T.A. Sports Therapy provides sports therapy, injury rehabilitation, manual therapy, massage, strength and mobility services, and related healthcare services in London.

If you have any questions regarding this Privacy Policy, you can contact us using the contact details provided on our website.

3. Information We Collect

We may collect the following information:

- Name

- Email address

- Telephone number

- Date of birth (where relevant)

- Medical history relevant to your treatment

- Injury information

- Lifestyle and activity information relevant to treatment

- Emergency contact details (if provided)

- Payment information (processed securely through third-party payment providers)

- Website usage information through cookies and analytics

4. How We Collect Your Information

We collect information when you:

- Complete a contact form

- Book an appointment

- Attend an assessment or treatment session

- Contact us by phone, email, or social media

- Subscribe to newsletters or marketing communications

- Browse our website

5. How We Use Your Information

We use your information to:

- Provide sports therapy and rehabilitation services

- Assess your condition and create treatment plans

- Communicate regarding appointments

- Respond to enquiries

- Process payments

- Maintain clinical records

- Improve our website and services

- Comply with legal and professional obligations

- Send marketing communications where you have given consent

6. Lawful Basis for Processing

Depending on the circumstances, we process your information based on:

- Your consent

- Performance of a contract

- Compliance with legal obligations

- Legitimate interests

- Provision of healthcare services involving special category health data where permitted by law

7. Medical Records

As a healthcare provider, we maintain confidential treatment records.

These records may include:

- Medical history

- Assessment findings

- Treatment notes

- Exercise programmes

- Progress reports

These records are only accessed when necessary and are kept confidential.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with:

- Your GP or healthcare professional (with your consent unless legally required otherwise)

- Secure payment providers

- Online booking providers

- Professional indemnity insurers where required

- Regulatory authorities where legally required

9. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

10. Data Retention

We retain records only for as long as necessary to fulfil legal, regulatory, insurance, and professional obligations.

When no longer required, records are securely destroyed or permanently deleted.

11. Your Rights

Under UK GDPR, you have the right to:

- Access your personal data

- Request correction of inaccurate information

- Request deletion where applicable

- Restrict processing

- Object to certain processing

- Withdraw consent where consent is the legal basis

- Request transfer of your data where applicable

Requests can be made using the contact details on our website.

12. Cookies

Our website may use cookies to:

- Improve website performance

- Understand visitor behaviour through analytics

- Enhance user experience

You can manage cookie preferences through your browser settings.

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as online booking systems, payment processors, Google Maps, or social media platforms. These providers have their own privacy policies, and we encourage you to review them.

14. Children's Privacy

Our services are not intended for children under 16 without the consent of a parent or legal guardian.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

16. Complaints

If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

17. Contact

For any questions about this Privacy Policy or your personal information, please contact T.A. Sports Therapy using the contact details provided on our website.